- When will I get a reply from PicVoyage after I book a service?
- How long in advance should I book?
- What if I need to reschedule or cancel?
- What if I’m running late?
- What happens if it’s raining or bad weather?
- When can I have the photos?
We aim to provide a response within 24 hours. If you still do not hear from us within 2 days, please get in touch with us again.
No problem! Just advise us by email or give us a call in advance of your shoot time.
More than 3 days- 90% refund (Tax and process Fee are non-refundable.)
Less than 3 days- no refund will be issued.
Please text or email your photographer if you are delayed. If you arrive late, keep in mind you only have the remaining time length for your shoot. Your photographer may have another shoot booked right after, and it's unlikely your shoot can be extended. We strongly suggest arriving early because traffic in big cities can be unpredictable. (Especially in New York City, sometimes transportation systems are not reliable and traffic jams are frequent.)
We shoot rain or shine! Just bring your favorite umbrella. Umbrellas and rain-boots can make lovely accessories. If it’s raining in a ridiculous fashion, we are happy to reschedule (ridiculous weather clause). We are reasonable folks. :)
We will send you a link to download photos in 5 days. PicVoyage team to enhance your beautiful photographs with color corrections.